Questions buyers ask before the first order.

MOQ depends on the category and whether the order is a stock configuration or a private-label build. Each product page carries a starting figure and the quote states the exact number.

Yes. Private label covers logo, colourway, packaging artwork, manuals, firmware strings and the companion app name. Tooling paid for by the buyer remains the buyer’s property, documented in the contract.

CE, FCC, RoHS, UKCA, REACH and UN38.3 as standard, with the test reports attached to the quote. For markets that need notified-body or in-country approval, we coordinate with the laboratory your importer nominates.

Stock configurations typically ship within two to four weeks of deposit. A private-label build with new tooling runs six to ten weeks depending on the moulding scope; the schedule is fixed at the sampling stage.

Yes. We work to your incoterm and can drop to a nominated warehouse, 3PL or Amazon prep centre, with carton marks and packing lists prepared to their requirements.

Yes. Samples are quoted with tooling and NRE broken out separately so you can see exactly what is one-off and what is unit cost.

Yes. Authorized distributors and partners may use our product photography, videos and specification materials for their own sales and marketing. We can provide high-resolution original photos and white-background image packs on request. Materials remain the property of KRANTY; please keep the products presented as-is (no rebranding of our photos to other models) and contact us if you need custom shots for a specific market.

Yes — SKD and CKD export solutions are available for most models, helping reduce finished-unit import duties in your market. Packaging, MOQ and the level of disassembly are confirmed per model and per order, together with the documentation your customs clearance requires. Tell us your destination market and we will propose the most cost-effective shipping configuration.

Welcome. You may appoint a third-party inspection agency (SGS, Bureau Veritas, TÜV, or your own inspector) to audit the factory or inspect goods before shipment, and we support live video factory/production-line tours by appointment. Pre-shipment inspection reports are shared with the buyer, and any issues found are rectified before loading.

Each shipment is documented for import: commercial invoice, packing list, bill of lading or air waybill, and certificate of origin on request. For regulated products we add the declaration of conformity, EMC and safety test reports, and UN38.3 with MSDS for lithium batteries. Documents are issued in the importer's name where the market requires it.

Yes. We supply English manuals and safety documentation as standard, and can prepare packaging and manuals in the major EU, North American, Latin American, Middle Eastern and Southeast Asian languages on request as part of the private-label package.

Spare parts are supplied with subsequent orders and a 12-month warranty against manufacturing defects is included, or 15 months from the date of shipment, whichever comes first. Remote technical support and troubleshooting guides are provided, and we coordinate with your local service partner where one is appointed.

Yes. Beyond OEM branding we offer ODM development from your specification: function, enclosure, firmware, companion app and packaging can all be engineered to a brief, with tooling and NRE scoped at the sampling stage.

We export worldwide and coordinate per-market homologation and the documentation your import process needs, including CE for Europe, FCC for the United States, UKCA for the United Kingdom, and regional approvals for Latin America, the Middle East, Africa and Southeast Asia. Tell us the destination market and we will outline the compliance path.